Customer Service Representative

Pompano Beach, FL

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Description

Manufacturer of Safety Vests is hiring for Customer Service Rep to answer incoming calls, directing calls to appropriate associates, and mail distribution for their facility in Pompano Beach FL.

Shift: Monday to Friday 8:00 am-5:00 pm
Pay: $14.00 per hour

Essential Duties and Accountabilities:


  • Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs.
  • Provides administrative support to the Sales Department.
  • Answers telephones and responds to orders, general customer inquiries, and customer complaints.
  • Assists sales representatives with order status information, expediting orders and troubleshooting information.
  • Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders.
  • Handles customer complaints and inquiries.
  • Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production.
  • Completes and verifies all customer purchase orders.
  • Perform other essential duties as assigned.

 

  • QUALIFICATIONS:

    (3) three to (5) five years of experience within the Customer Service or related field.
  • The ability to operate various word-processing software, spreadsheets, and database programs.
  • Must read, write and understand Basic English.

 

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