Manufacturer of Safety Vests is hiring for Customer Service Rep to answer incoming calls, directing calls to appropriate associates, and mail distribution for their facility in Pompano Beach FL.
Shift: Monday to Friday 8:00 am-5:00 pm
Pay: $14.00 per hour
Essential Duties and Accountabilities:
Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs.
- Provides administrative support to the Sales Department.
- Answers telephones and responds to orders, general customer inquiries, and customer complaints.
- Assists sales representatives with order status information, expediting orders and troubleshooting information.
- Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders.
- Handles customer complaints and inquiries.
- Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production.
- Completes and verifies all customer purchase orders.
- Perform other essential duties as assigned.
(3) three to (5) five years of experience within the Customer Service or related field.
- The ability to operate various word-processing software, spreadsheets, and database programs.
- Must read, write and understand Basic English.