Customer Service Rep

Londonderry, NH

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Description

Westaff is looking for a 1st Shift Customer Service Representative

in Londonderry, NH for DIRECT HIRE, Working Remotely from home!

Pay: $20-23 / per hour 

Hours: 8am-5pm (MON-FRI / 1hr lunch)

Work Environment: 

  • Will be working remote with anticipated transition to in-site 
  • Training is remote (IT Equipment sent to home / training remote / may have 1-day to report to site to coordinate equipment)
  • Must have a quiet area to take calls (at home)

 

Customer Service Representative Responsibilities: 

  • Provides into stock price and availability. 
  • Interact with Sales, Marketing, Technical Services, Quality, Pricing, Pricing and Finance to identify and solve customer requests and issues. 
  • Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure solutions. 
  • High contributor to inbound phone calls and multimedia request.
  • Answers calls (60-70 per day) on ACD phone que. 
  • Assigned to special projects as needed.
  • Works in OnBase order management system to resolve orders. 
  • Engages with factory planners to expedite and provide order status. 

APPLY TODAY for IMMEDIATE CONSIDERATIONS of our CUSTOMER SERVICE REPRESENTATIVE job!

Members of the Military and Veterans Encouraged to Apply!

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