Help Desk Support Specialist

Wichita, KS

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Description

Westaff is now hiring a Help Desk Support Specialist responsible for all Level 1 Help Desk Activity for a growing Aircraft Parts Manufacturer. 

$15-$20 per hour based on experience!

  • Document and troubleshoots all incoming help desk calls and tickets
  • Escalates issues appropriately.
  • Performs desktop, software and other system installs.
  • Coordinates computer and printer hardware repairs.
  • Installs printer drivers, switches, cabling,phones and assists with system administration as needed.
  • Performs lower level System Admin tasks like password resets, new hire setup and software upgrades.

EXPERIENCE:

  • Minimum 1 Year experience in Computer, Hardware and or Printer Repair.
  • Minimum 1 Year Computer Customer Service
  • Experience Microsoft Suites
  • A+ or working towards A+ Certification
  • MSCE or working towards MSCE certification or degree in CS or related field

APPLY TODAY!

Job Requirements

REQUIREMENTS:

  • A+ or working towards A+ Certification
  • MSCE or working towards MSCE certification or degree in CS or related field
  • Ability to analyze and communicate issues to System Administrators
  • Ability to take directions to complete complex tasks
  • Ability to troubleshoot and resolve complex Desktop Computer Issues
  • Must have reliable transportation
  • Able to read, write and understand English
  • Experience with Desktop Hardware Repair
  • High Problem Solving Skills
  • Ability to work hours including nights, weekends and on call 24-
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