Customer Service Call Center Operator

East Montpelier, VT

Apply Now

Description

Westaff is seeking experienced Call Center Operators for a growing technical support business in Central Vermont. 

Schedule: Rotating 8 hour shifts – 6:30 am to 2:30 pm or 2:00 pm to 10:00 pm - Must be able to work some weekends.  

Rate of Pay: $13.00 per hour

Knowledge, Skills and Abilities

  • Knowledge of tracking software
  • Technical customer service skills
  • Strong analytic skills
  • Ability to learn Client's software and hardware applications as applied to the Call Center Operator position
  • Ability to work in a team environment
  • Ability to troubleshoot
  • Ability to explain technical information to a non-technical client
  • Strong verbal and written communication skills

Job Requirements

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities.  Other miscellaneous duties may be assigned.

  • Manage inbound phone calls from Lottery retailers
  • Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
  • Dispatch technicians as appropriate for on-site repairs
  • Ability to work a rotating weekend shift
  • Must meet all of the client's pre-employment requirements

     Apply Now!

Apply Now