IT TECH SUPPORT (Entry Level)

Baton Rouge, LA

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Description

Westaff is recruiting for an IT  TECH SUPPORT HELP DESK AGENT

***THIS IS NOT A CALL CENTER OR CUSTOMER SERVICE POSITION*** 

Starting pay is $12.25 per hour. Must be willing to work a flexible schedule, hours are Monday - Friday and vary between an 8am - 7pm schedule; some Saturdays may be required. 

  • Responsible for assisting field agents with Technical support issues via phone and email; such as forgotten passwords, email issues, and network connection issues.
  • Responsible for providing network and email access for new hires.

Duties Include:

  • Adding new users, reset passwords, setup desktop computer printer.
  • IP phones system Microsoft Desktop Operating Systems Windows 7,8, 10.
  • Hardware configurations and setup. 
  • Support the installation and troubleshooting of other client software based on reasonable efforts.
  • Manage replacement parts inventories to meet service levels.
  • Building and re-imaging PC's.
  • Basic server hardware knowledge.
  • Basic router, switch hardware knowledge.
  • Knowledge of diagnostic tools to troubleshoot basic hardware problem(s) and PC network connectivity problems.

Job Requirements

  • Minimum 12 months experience working in a Help Desk Support role or as an Intern with an IT Support Center
  • Excellent communication skills 
  • Excellent PC and data entry skills
  • Bilingual a+

Position starts soon, apply online and upload your resume now! 

Apply Now