Customer Service Rep

Colchester, CT

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Westaff is looking for a customer service representative to work within a high volume, fast paced call center. 

TRAINING HOURS ARE 9:30 AM - 4:00 PM FOR THE FIRST 2-3 WEEKS. AFTER TRAINING, STANDARD HOURS WILL BE 9:00 a.m. - 5:30 p.m. OR 10:30 a.m. - 7 p.m.

Customer Service Representative Summary:

Customer service representative will be responsible for the expedient and efficient processing of all customer orders either by phone, fax, Internet or mail.

Primary Duties:

As a customer service representative, you will inform customers of any discrepancies on orders including backordered or discontinued items, price changes, product changes, etc.

The customer service representative will resolve holds in a timely manner by using various attempts of contact. Print and balance check report each day checks are entered. Bring difficult or pending issues to Team Leaders or Training Coordinators attention.

Offer targeted upsell items, make recommendation to customers on new items, substitute and other specials.

This customer service representative will also become familiar with and examine, new and existing products. Keep currents with all catalogs, special offers and order procedures.

Maintain “info book" including adding new procedures and replacing outdated procedures with new materials.

Job Requirements

Customer Service Representative Qualifications: 

Previous telephone sales/service experience preferred

Must have a good command of English language and grammar

Computer literate-ability to access terminal information

Must be able to work seated and at computer and one the phone for long periods of time while maintaining efficiency, accuracy and pleasantness

Good listener

Accurate and detail oriented

Must be willing and able to wear a headset

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