Westaff is looking for a customer service representative to work within a high volume, fast paced call center.
TRAINING HOURS ARE 9:30 AM - 4:00 PM FOR THE FIRST 2-3 WEEKS. AFTER TRAINING, STANDARD HOURS WILL BE 9:00 a.m. - 5:30 p.m. OR 10:30 a.m. - 7 p.m.
Customer Service Representative Summary:
Customer service representative will be responsible for the expedient and efficient processing of all customer orders either by phone, fax, Internet or mail.
As a customer service representative, you will inform customers of any discrepancies on orders including backordered or discontinued items, price changes, product changes, etc.
The customer service representative will resolve holds in a timely manner by using various attempts of contact. Print and balance check report each day checks are entered. Bring difficult or pending issues to Team Leaders or Training Coordinators attention.
Offer targeted upsell items, make recommendation to customers on new items, substitute and other specials.
This customer service representative will also become familiar with and examine, new and existing products. Keep currents with all catalogs, special offers and order procedures.
Maintain “info book" including adding new procedures and replacing outdated procedures with new materials.
Customer Service Representative Qualifications:
Previous telephone sales/service experience preferred
Must have a good command of English language and grammar
Computer literate-ability to access terminal information
Must be able to work seated and at computer and one the phone for long periods of time while maintaining efficiency, accuracy and pleasantness
Accurate and detail oriented
Must be willing and able to wear a headset