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Customer Service Rep

Meriden, CT

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Westaff is seeking a Customer Service Representative with SALES and INBOUND CALL CENTER experience for a Manufacturing Company in Meriden, CT!

Pay rate: $16/hr

Hours: 8:30AM-5:00PM, Monday- Friday

Our Customer Service Representative will be responsible for:

Maintaining solid customer relationships by handling questions and concerns with speed and professionalism in a fast-paced incoming call center.

  • Troubleshoot problems by understanding, researching, and resolving customer technical issues.
  • Investigate and resolve customer complaints by collecting and analyzing documentation and prior history files.
  • Develop rapport and relationship with customers quickly through provision of excellent service.
  • Accurately enter orders for all existing customers.
  • Sales, as it relates to offering, quoting and closing.
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Maintain an accurate history and notating on customer accounts.

Minimum requirements of our Customer Service Representative:

  • Two to three years of Customer Service experience.
  • Excellent verbal and written communication skills and professional phone etiquette/presence.
  • Proficient in typing and data entry.
  • Sales experience 
  • Bilingual (English/ Spanish) a plus!



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