Intake Specialist/ Call Center Operations

Baton Rouge, LA

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Description

Westaff is now hiring FULL TIME and PART TIME Call Center/ Intake Specialists for a state-wide Community Project assisting Louisiana Residents for a contract position. 

*** INBOUND/ OUTBOUND CALL CENTER EXPERIENCE REQUIRED AND

THESE ARE NOT MEDICAL INTAKE POSITIONS ***

Hours: Monday - Friday

Shifts:

8am - 5pm

10am - 2pm 

11am - 3pm 

These are in-office positions, remote positions are not available

Job details and requirements:

  • Assists with citizens inquiries and escalations.
  • Assists in providing daily direction and communication to citizens regarding the program.
  • Resolves customer issues, escalations, and items flagged for follow up
  • Review applicant documentation for completeness and accuracy
  • 2+ years' experience working in a call-center environment
  • Outstanding verbal communication skills (good phone etiquette)
  • Detail oriented, ability to multi-task, highly organized
  • Strong data entry and computer skills
  • Must be flexible and can adjust to other duties of the CSR based on business needs
  • Prior experience working on FEMA, or other disaster relief type projects
  • Fluent in Spanish or French helpful

Apply for the Intake Specialists/ Call Center position today!

Apply Now