Job Opening: Customer Service Dispatcher
Description
Westaff is looking to hire a Customer Service Dispatcher for a company located in Wallingford, CT!
Hours: Monday-Saturday 9am-5:30pm ** Sunday & Tuesdays OFF
Pay: $20/hr
The responsibilities of the Customer Service Dispatcher are:
- Receiving inbound calls, making outbound calls, and monitoring teams on the road.
- Scheduling drivers to make freight delivery or collect shipments and packages
- Communicating with customers and vendors about freight details, pickup and drop-off times, and special requests
- Planning predetermined routes for drivers
- Identifying traffic problems and issues and creating appropriate corrective action plans to achieve desirable results on time.
- Preparing general dispatch documents for management, as well as pulling any documents that employees, customers, or vendors will need
- Maintain a record of all dispatch calls, driver routes, route changes, as well as delivery and pick-up times
- Monitoring truck repairs and maintenance schedules
- Logging vendor complaints or concerns
The requirements of the Customer Service Dispatcher are:
- Prior experience in dispatching/call center role
- Ability to handle heavy phone traffic
- Understanding of local and state traffic laws/regulations
- Ability to prioritize, multitask, work in a fast paced environment
- Proficient in computer software and technologies
APPLY TODAY for immediate consideration for the Customer Service Dispatch position!
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