Job Opening: Warehouse Supervisor / Customer Service Representative
Description
Westaff is seeking a Warehouse Supervisor.Customer Service Representative for our client in North Billerica MA!
Key Responsibilities
Warehouse & Logistics Operations
· Supervise daily shipping, receiving, and material handling for line of calcium silicate products.
· Coordinate inbound raw materials and outbound finished goods with freight carriers and logistics providers.
· Ensure accurate, on-time order fulfillment while maintaining a safe, organized, and efficient warehouse environment.
· Oversee packaging and loading of large-format insulation boards, ensuring all materials are properly protected and labeled.
· Maintain and update shipping documentation, BOLs, packing slips, and customer shipment confirmations.
· Collaborate with the Plant Manager and Production team to align inventory movements with manufacturing schedules.
· Implement and monitor warehouse safety protocols consistent with OSHA and Client standards.
Inventory Management
· Maintain accurate inventory control through daily cycle counts and periodic full inventory audits.
· Record and reconcile all material movements in ERP system (NetSuite).
· Work closely with Purchasing and Production to anticipate material needs and avoid stockouts.
· Investigate and resolve any inventory discrepancies promptly.
Customer Service
· Serve as the primary point of contact for distributors and direct customers regarding order status, lead times, and deliveries.
· Process incoming orders, returns, and special requests with accuracy and attention to customer specifications.
· Coordinate with Accounting on invoicing accuracy, freight billing, and documentation.
· Respond to customer inquiries and complaints with professionalism, providing clear communication and timely resolutions.
· Maintain positive, ongoing relationships with preferred distributors and strategic customers.
Team Leadership
· Supervise warehouse associates and drivers, assigning daily tasks and monitoring performance for safety and quality.
· Train and cross-train employees on proper handling
Benefits of working with Westaff include:
Health, Vision, Dental
Free online courses
Weekly pay
Apply now for immediate consideration!