Baton Rouge, LA

Westaff's Career Division is recruiting for a Program Support Specialist for the downtown Baton Rouge area. The Program Support Specialist is a multi-faceted, non-supervisory support role focused on strengthening daily operations, supporting system and process training, and improving workflow consistency.

The role exists to support attorneys and staff by improving use of systems, resolving routine issues, and lessening interruptions from day-to-day work through better tools, training, and workflows.

Essential Duties and Responsibilities

Training and Process Support

• Serve as the primary resource for all training related to systems and core processes
• Provide onboarding, refresher, and just-in-time training for staff
• Develop and maintain user-friendly training materials, reference guides, checklists, and documented workflows
• Support training related to document practices, billing guidelines, and recurring firm processes
• Proactively identify training needs based on common questions, errors, or workflow challenges

Library, Research Tools, and Subscription Support

• Manage library resources, legal research tools, and subscriptions, including Clerk of Court access
• Maintain accurate records of subscriptions, licenses, access credentials, and renewal timelines
• Serve as a point of contact for basic access issues and usage questions before escalating to vendors
• Assist leadership with evaluating usage trends, redundancy, and cost efficiency of subscriptions
• Coordinate vendor communications and support continuity of access for staff

File Inventory Management and Optimization

• Oversee and support file inventory management, with a focus on organization, accessibility, and consistency
• Assist with optimizing digital file structures to improve retrieval, version control, and ease of use
• Coordinate periodic reviews to identify outdated, redundant, or inactive files
• Assist with document management clean-up efforts, migrations, or reorganizations
• Provide guidance and training related to file management practices as needed

Continuous Improvement, Automation, and Efficiency Support

• Serve as a resource for identifying and researching practical ways to streamline routine tasks and reduce unnecessary manual effort
• Research available system features, tools, or alternatives that can simplify work or reduce rework
• Lead efforts to identify and reduce avoidable non-billable time by improving tools, templates, training, and workflows
• Support a culture of continuous improvement by encouraging collaboration, feedback, and shared problem-solving

Level 1 Technology and Support (Backup)

• Serve as backup support for Level 1 IT response, particularly during high-volume or time-sensitive periods
• Provide routine assistance with document formatting, file access, printer issues, Teams/Zoom setup, and basic Microsoft Office troubleshooting
• Assist with end-user setup, onboarding-related technology needs, and workstation support
• Escalate complex or system-level issues to IT leadership promptly
• Provide limited after-hours or weekend support as needed to support continuity of operations (minimal-none)

Required Qualifications

• Bachelor’s degree in business administration, operations, information systems, communications, or a related field
• 2–6 years of experience in operations support, training, process improvement, IT support, or professional services administration
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, including templates, styles, and formatting troubleshooting
• Strong written and verbal communication skills with a collaborative, service-oriented approach
• Strong organizational and problem-solving skills with attention to detail
• Ability to manage multiple priorities and adapt to evolving firm needs
• Familiarity with documenting workflows or supporting operational processes
• Reliable transportation and a clean driving record
• Ability to work onsite in Baton Rouge, Monday through Friday, 8:30–5:00, with occasional after-hours support
• Willingness to travel to the New Orleans office and other work-related locations

Preferred Qualifications

• Experience in a law firm or professional services environment
• Familiarity with iManage, or document management systems
• Experience developing training materials or supporting group and individual training
• Exposure to workflow automation tools or knowledge-management platforms
• Knowledge of Microsoft Access (a plus)
• Coursework or experience related to operational improvement or process support

If you feel you are the ideal candidate for this position, apply now and be sure to have an updated resume attached. 

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Westaff is hiring several Inbound Call Center Specialists for a Temp assignment in Baton Rouge! 

Do you have EXCELLENT communication skills? Do you thrive in a fast paced environment? Apply now!

Job overview: Answer calls and emails from parents, guardians and other callers.

• Call center customer service
• Exceptional communication and grammar skills 
• Excellent computer skills 
• Participate in regular meetings with manager
• Ensure compliance with data protection rules and other legal regulations
• Follow up on calls and emails
• Be a problem solver, always looking for solutions 

Apply today with an updated resume! 

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Job Requirements:

Westaff has an immediate opening for a Combo Welder in St Gabriel, LA

Hours: 7am-330p, most weekends

Pay: $25-$32 an hour doe

Under the direction of the Production Supervisor the welder welds plate, shells, tubes, and structures to fabricate and/or repair shell and tube heat exchangers. 

Essential Duties:

• Performs heliarc welding, submerged arc welding, and manual welding on components as assigned.
• Performs assigned tasks in a safe manner, avoiding all unsafe practices.
• Weld tube in tube sheets.
• Welds tube caps with heliarc welder.
• Performs root passes tube sheets to shells.
• Performs internal quality control of welding procedures.
• Performs grinding and/or cleaning of welds as necessary to achieve standards.
• Corrects welds as necessary.
• Sets up and performs jobs based on shop practices and procedures.
• Controls own welding supply usage.
• Measures and directs the fitting of shell assemblies.
• Aids crane operator by visual and vocal signals when parts/assemblies are positioned or lifted.
• Perform various QC duties.
• Use broom and other cleaning equipment to maintain the work area in a clean, orderly environment.
• Assist in the tool room with documentation, record keeping, and answering employee questions.
• Assists in handing out welding rods/equipment and record keeping.
• Shipping and receiving material record keeping.
• Performs other duties and welding methods assigned by supervision.

Job Requirements:

Heat, noisy, dusty, dirty, cold, chemical exposures, pinching hazards, stand for periods of time, able to bend, push/pull, twist, squat, crawl, lift & climb, requires 50 lb. lifting ability, and exposed to normal shop hazards.

Westaff has an immediate opening for a Shop Helper/ Bundle Mechanic in St Gabriel, LA

Hours: 7am-330p, most weekends

Pay: 17-21 an hour doe

Duties:

• Plans layout of baffles.
• Cut baffles using proper equipment.
• Assembles tie rods and spacers on the bundle skeleton.
• Hangs the stationary tube sheets, poke tubes into baffle assembly.
• Rolls tubes placed into tube sheets and baffles.
• Install the bundle into a shell if required.
• Performs hydrostatic testing of assembled units.
• Loads completed units onto flatbed trucks.
• Makes tube hole ID records, hydro test results and dimensional records of exchangers.
• Performs assigned tasks in a safe manner, avoiding all unsafe practices.
• Performs internal quality control by applying acceptable boilermaker standards.
• Sets up and performs jobs based on shop practices and procedures.

Other duties as assigned.

Job Requirements:

Heat, noisy, dusty, dirty, cold, chemical exposures, pinching hazards, stand for periods of time, able to bend, push/pull, twist, squat, crawl, lift & climb, requires 50 lb. lifting ability, and exposed to normal shop hazards.

Westaff has an immediate opening for an experienced Accounting Clerk in the downtown area.

Monday - Friday, 8-430

Pay range: $19.00 -- $21.00

This position is responsible for the preparation and issuing of refunds due to overpayments, tax sale cancellations, payments made in error. This is not an Accounts Payable/ Receivable position. General accounting knowledge is preferred. 

Job Duties: Determine refunds to be issued, utilizing the Collection Software (TCM). Post overpayments, tax sale cancellations, payments made in error and refunds into database and mail refund checks.Process mortgage company payments received by mail. Prepare NSF take off log for all payments returned by the bank and post NSF handling fees to database. Assist customers at the counter when necessary, which includes but is not limited to taking payments. Provide quality service to all customers. Answer phones as needed. Working knowledge of Microsoft Excel and Word. Able to think independently and be a self-starter.

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Job Requirements:

Must be a high school graduate or have a GED, have good communication skills and be able to deal with the general public on a regular basis. Must be able to multitask, have a working knowledge of computers, and pay attention to detail.