Customer Service

HAMDEN, CT

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Description

Are you a Customer Service professional looking for a new Career? Do you have experience in managing your own Customer Accounts?

We have immediate openings for experienced Customer Service Professionals! Recent College Graduates with Business related degrees and interest are also encouraged to apply! 

Hours are : Monday-Friday 8:30-5pm

$40-45k starting salary with long term growth opportunities!

Hamden Office location!

Customer Service reps are expected to coordinate communications between clients and our customer service team.

Primary Responsibilities of a Customer Service Rep include:

  • Provide quotes and process orders for client customers 
  • Work with clients and vendors to understand specific needs and coordinate with internal departments. 
  •  Navigate and understand vendor manuals, pricing sheets and discount schedules to determine customer needs
  • Work with vendors to 
  • Participate in cross-training initiatives in customer service, as well as shipping, engineering, etc., to learn about products and departmental objectives
  • Support exceptional team communication through collaboration with customer service team, as well as outside vendors and other internal departments, to ensure that customers’ needs are met

A Qualified Customer Service Rep Will Have:

  • 3-4 years’ Business to Business client service experience in related field
  • Bachelor's degree in Business related field is strongly preferred.  
  • Knowledge and background in building client relations while working with multiple teams to support client’s needs.
  • Strong computer & software skills (Microsoft Office applications, ERP – Prophet 21)
    Ability to perform detail-oriented tasks (highly organized)
    Critical thinking, problem solving.

Westaff offers health and dental benefits, and full time office personnel can also take advantage of our college accredited online courses, to expand skills such as MS Office, Bookkeeping, etc. 

Apply Today!  Get started in a great new career for the New Year! 

Apply Now