Commercial Lines Customer Service

Meriden, CT

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Are you an experienced Commercial Lines Customer Service Rep?

Westaff has a full time opening with an Insurance company in Meriden, CT ! We are looking for an experienced Commercial Lines Customer Service Representative with excellent communications skills and a commitment to helping others.

As a Customer Service Representative, you will assist clients with day-to-day transactions, including answering coverage-related questions, taking payments, issuing new business, processing endorsements, and problem-solving. Also, writing policies and management of policy changes, assisting with marketing and lead follow-up.

The essential duties and responsibilities of the Commercial Lines Customer Service candidate are: 

  • Process transactions relative to client files, including, but not limited to, renewals, endorsements, cancellations, and re-writes
  • Assist with agent requests
  • Prepare quotes and premium coverage comparisons
  • Provide coverage recommendations
  • Answer in-bound calls
  • Build rapport with customers
  • Work effectively and efficiently with other staff members
  • Input information into agency management system as required

 Qualifications for the Commercial Lines Customer Service Rep:

  • Excellent communication and interpersonal skills
  • Computer skills – knowledge of Microsoft Office Suite and AMS360 Management System
  • Professional demeanor and appearance
  • Ability to multi-task and prioritize
  • Team player and positive attitude

    A P&C license is needed.  If you have a license that has lapsed, we will help you get your license renewed. 

Salary is 50-60k per year, based on experience. 

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