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Call Center Rep

Fitchburg, MA

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Description

Location: Fitchburg, MA

Schedule: Monday - Friday | 9am - 5pm

Pay: $13/hr

Job Details:

  • Provides personalized customer service of the highest level by effectively answering telephone calls and handling requests for transportation services and assistance.
  • Utilizes Customer Relationship Management (CRM) Software Schedules, changes/cancels and confirms transportation arrangements.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Dispatches transportation assignments and maintains continual interaction with vendors.
  • Perform clerical duties which including but are not limited to faxing, copying, emailing, filling.
  • Experience: At least 1 year of call center experience.
  • Customer service skills.

Benefits working for Westaff:

  • Free online courses. Discounted online accredited
  • High School diploma program.
  • Uncapped Referral bonus.
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