Seeking Desktop Support-"Internal Help desk" for a Local client in Covington, La. To be considered for this position, you must be a resident of St. Tammany Parish. Full time/ Temp - Permanent position. Pay Rate - $13-$17 DOE.
Duties as follows:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to requests for customers seeking help, asking questions to determine the nature of the problem, and walking the customer through the problem solving process.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
- Install, modify, repair, and inventory computer hardware and software.
- Maintain daily performance of computer systems.
- Run diagnostic programs to resolve problems.Run reports to determine malfunctions that continue to occur.
- Handle back up processes.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Maintain IT processes related to Help Desk responsibilities.
- Train computer users.
If interested in this position, and you meet the requirements listed, please apply with Westaff.