Description

Customer Service Representative – Inbound Call Center

Location: Downtown Indianapolis, IN
Pay: $14.17 per hour
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Job Type: Full-Time
Work Location: Onsite

Job Description

Westaff is hiring Customer Service Representatives for an assignment in downtown Indianapolis.

This position involves answering incoming calls on a customer information helpline, assisting callers, directing calls to appropriate staff members, and performing basic office duties such as data entry and preparing mailings.

We’re looking for someone who is friendly, patient, and comfortable talking with people on the phone. You don’t need extensive call center experience, but you should be a good listener, communicate clearly, and enjoy helping people.

Training will be provided to help you learn the information and procedures needed for the position.

Job Responsibilities

• Answer incoming calls in a friendly, professional, and timely manner.
• Listen carefully to callers and help direct them to the appropriate person or resource.
• Provide accurate information using established guidelines and training materials.
• Document calls and enter information into the computer system.
• Take messages and coordinate callback requests.
• Prepare and mail informational packets.
• Perform basic clerical duties, including copying, filing, and organizing materials.
• Maintain accurate records and keep the work area organized.
• Assist with other general office duties as needed.

Job Requirements

• Strong communication and telephone skills are essential.
• Friendly, patient, and professional when speaking with callers.
• Good listening skills and the ability to explain information clearly.
• Basic computer and data entry skills.
• Ability to follow instructions and learn new information.
• Strong attention to detail.
• Dependable attendance and punctuality.
• Comfortable handling a steady volume of incoming calls.
• Previous customer service or office experience is helpful but not required.
• Must successfully complete required background and BMV checks.

Schedule & Assignment Details

• Pay: $14.17 per hour
• Hours: Monday–Friday, 8:00 AM–4:30 PM
• Workweek: 40 hours with a 30-minute lunch break
• Location: Downtown Indianapolis
• Work Arrangement: 100% onsite
• Paid training provided.

Apply Today!

If you’re a good communicator, enjoy helping people, and are comfortable working on the phone, we’d like to hear from you.

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