Job Opening: Production Support Tech

Product Support Technician – Alexandria, LA

Are you mechanically inclined, tech-savvy, and enjoy helping customers solve problems? A growing company in Alexandria, LA is seeking a Product Support Technician to provide technical assistance, troubleshoot equipment issues, and deliver outstanding customer service. This is a great opportunity for someone looking to build a long-term career in a supportive and team-oriented environment.

Pay & Schedule

• Full-Time Position
• Overtime Opportunities Available
• Some Travel Required
• Starting Pay: $18.00 – $20.00 per hour DOE

Key Responsibilities

• Provide technical support by phone, remote connection, and onsite visits
• Diagnose equipment and product issues efficiently
• Guide customers through troubleshooting and repair processes
• Maintain accurate records of service calls, repairs, and resolutions
• Travel to customer locations for maintenance, service, and training as needed

Additional Duties

• Follow company procedures and support continuous improvement efforts
• Stay informed on product updates, enhancements, and industry changes
• Work collaboratively with team members and assist with training when needed
• Deliver exceptional customer service during every interaction

Qualifications

• High School Diploma or GED required
• Strong customer service and communication skills
• Mechanical, electrical, or technical troubleshooting experience preferred
• Proficient with Microsoft Office applications
• Experience working with automation systems or technical equipment is a plus
• Ability to travel as needed

Benefits

• Medical, Dental, Vision, Life Insurance
• Short-Term & Long-Term Disability Coverage
• PTO Accrual
• 10-12 Paid Holidays Annually
• IRA with Company Match
• Positive and Supportive Workplace Culture
• Career Growth and Advancement Opportunities

If you enjoy hands-on problem-solving and helping customers succeed, this could be the perfect opportunity for you.

Apply today to start your next career move!