Job Opening: Product Support Technician
Description
Product Support Technician – Alexandria, LA
We’re looking for a hands-on, customer-focused Product Support Technician to help clients keep their equipment running smoothly. This role combines technical troubleshooting, clear communication, and occasional onsite support. If you enjoy solving problems and working directly with customers, this position offers a strong long-term path.
Schedule & Pay
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Full-time
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Overtime available
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Some travel required
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Starting pay: $18–$20/hour DOE
What You’ll Do
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Provide technical support through phone assistance, remote diagnostics, and onsite service
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Walk customers through troubleshooting steps and resolve cases efficiently
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Record detailed notes for each service interaction and repair
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Travel occasionally to customer locations for maintenance, repairs, and refresher training
Additional Responsibilities
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Follow established standard procedures and contribute ideas for improvement
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Stay current on product features, updates, and support resources
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Assist and mentor teammates when needed
What You’ll Receive
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Medical, dental, vision, life, short-term & long-term disability
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PTO accrual + 10–12 paid holidays
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IRA with company match
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Supportive, people-focused work environment
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Opportunities to grow, contribute, and be recognized
What You Need
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High school diploma or GED
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Strong customer service skills preferred
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Mechanical, electrical, or technical aptitude required
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Intermediate/advanced MS Office skills
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Experience with automation or technical equipment is a plus
Ready to grow your career in technical support? Apply today!