Job Opening: System Support Tech
Description
System Support Technician – Alexandria, LA
Full-Time | Direct Hire | Travel ~25% Pay: Hourly rate based on experience, with earning potential up to $55K–$65K/year
A technology-driven healthcare organization in Alexandria is seeking a System Support Technician who can deliver reliable technical support, clear communication, and strong customer service. This role is ideal for someone who thrives in fast-moving environments, enjoys troubleshooting, and maintains professionalism under pressure.
Key Responsibilities
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Resolve High-Priority Cases with accuracy, urgency, and adherence to standards
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Document Issues thoroughly within the ticketing system
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Diagnose Technical Problems and coordinate parts as needed
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Manage Escalations in alignment with company protocols
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Perform On-Site Installs & Training (approx. 25% travel)
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Handle Customer Support Calls with clear guidance and effective resolution
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Follow Established Procedures and workflow requirements
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Stay Current on Tools & Updates
Why This Role Stands Out
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Medical, dental, and life insurance
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PTO + 10–12 paid holidays
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IRA with company match
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Stable, expanding organization
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A blend of customer service, technical troubleshooting, and hands-on field work
Qualifications
Required
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HS diploma or GED
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Mechanical, electrical, or technical aptitude
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Strong Microsoft Office skills
Preferred
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Customer service experience
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Pharmaceutical automation experience
APPLY NOW!