Job Opening: System Support Technician
Description
System Support Technician – Alexandria, LA
Pay: $55K–$65K/year (DOE) Schedule: Full-time | Direct Hire Travel: ~25%
A growing healthcare technology company in Alexandria is seeking a tech-savvy, customer-focused System Support Technician. This role is perfect for someone who thrives in fast-paced environments, enjoys troubleshooting, and knows how to keep customers confident and supported.
Key Responsibilities
-
Resolve high-priority cases with urgency
-
Document issues clearly in the ticketing system
-
Diagnose problems and order required parts
-
Manage escalations with professionalism
-
Travel for installs & training (approx. 25%)
-
Answer support calls and guide customers
-
Follow established processes
-
Stay current on tools and product updates
Why This Role Stands Out
-
Medical, dental, and life insurance
-
PTO + 10–12 paid holidays
-
IRA with company match
-
Stable, growing organization
-
A blend of customer service, technical troubleshooting, and hands-on field work
What You Bring
-
HS diploma or GED
-
Customer service experience (preferred)
-
Mechanical, electrical, or technical aptitude
-
Bonus: pharmaceutical automation experience
-
Strong Microsoft Office skills