Job Opening: System Support Technician
Description
NOW HIRING: System Support Technician – Alexandria, LA
Location: Alexandria, LA Pay: $55K–$65K/year (DOE) Schedule: Full-time | Direct Hire Travel: ~25%
A healthcare technology company in Alexandria is seeking a tech-savvy, customer-focused System Support Technician. This role is ideal for someone who enjoys troubleshooting, staying calm under pressure, and helping customers feel supported.
Key Responsibilities
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Resolve High-Priority Cases with urgency
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Document Issues Clearly in the ticketing system
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Diagnose Problems and order necessary parts
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Manage Escalations confidently
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Travel for Installs & Training (approx. 25%)
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Answer Support Calls and provide customer guidance
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Follow Established Processes
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Stay Current on Tools and product updates
Why This Role Stands Out
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Full benefits: medical, dental, life
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PTO + 10–12 paid holidays
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IRA with company match
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Stable, growing organization
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A blend of customer service, technical troubleshooting, and hands-on field work
What You Bring
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HS diploma or GED
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Customer service experience (preferred)
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Mechanical, electrical, or technical aptitude
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Bonus: pharmaceutical automation experience
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Strong Microsoft Office skills