HIRING NOW!
Dispatch Customer Service Rep
Looking for An Extraordinary People Person.
Love working with people and caring for customers? Do you go the extra-mile? Are you looking to join a company with good pay, benefits and a great work environment? Then we are looking for YOU! Now hiring an Experienced Dispatcher to join an outstanding company that is committed to your success.
Apply today and find out why Clearly Rated named us a “best in class” employer! #westaffjobs
“Westaff is the best agency I have come across for years.” Westaff Associate, Eric
As a Westaff Associate We Offer You:
- Competitive pay
- Weekly Pay (Direct Deposit or ATM Debit Card available)
- Access to health benefits and retirement plan
- A personal recruiter to help with job searches and assistance when at work!
- FREE ONLINE skills training
Job Responsibilities
- Answering inbound/multi-line phone calls
- Effectively communicates with customers or delivery team to determine special requests, identify issues during the route, and follow up with delivery time and job site location for each order. Also makes note of any special or unusual customer requests
- Enters the customer's order timely, accurately, and completely into the dispatch system. Along with the notes for follow-up with future requests
- Advises customers of any potential issues/concerns regarding product orders such as short shipments, scheduling conflicts, vehicle size limitations, etc.
- Complete all confirmation calls for future delivery dates and provide ETA to each customer, making sure the delivery address and delivery description is correct
- Regular attendance and physical presence at the office or Jobsite is an essential function of this position, this would not apply if specifically hired to work remotely
- This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs
