Job Opening: Support Technician
Description
Now Hiring: Support Technician
Location: Alexandria, LA
Pay: $18.00 / Hour
We are looking for a few sharp, curious, customer-friendly technicians who enjoy solving problems and wouldn’t mind a bit of adventure. We’re a fast-growing, forward-thinking company that keeps the healthcare world running smoothly and we’re looking for someone who loves a good challenge, communicates like a pro, and can keep cool when a machine decides to be dramatic.
Ready to put your tech skills to work? Apply now!
What You’ll Do
- Jump into action to troubleshoot, resolve, or dispatch high-severity cases.
- Keep clear, detailed notes so the next person can follow your footsteps.
- Diagnose issues, create cases, and order parts with accuracy.
- Handle escalations like a seasoned pro.
- Travel about 25% of the time — install, configure, train, and support customers while getting out of town and seeing a bit more of the world (or at least the region!).
- Take incoming support calls before they hit the answering service.
- Follow established processes so everything runs smoother than a freshly oiled machine.
- Stay sharp on new products, changes, tools, and system troubleshooting.
Why You’ll Love Working Here
- Medical, dental, life, — the full benefits package offered
- PTO + 10–12 paid holidays
- IRA with company match
- A growing, stable company where your ideas matter
- A job where you get to flex BOTH your customer service and technical muscles
What We’re Looking For
- High school diploma or GED
- Customer service experience preferred
- Mechanical, electrical, or general technical skills required
- Experience with pharmaceutical automation a plus but not required
- Intermediate to advanced Microsoft Office skills
Schedule Details
- 8-hour shifts (typically 40+ hours), any day from 7am–7pm
- On-call rotations (including some holidays/weekends)
- Overtime available
- Travel approximately 25% of the time
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