System Support Technician

Location: Alexandria, LA
Pay: $18.00 / Hour

We are looking for a few sharp, curious, customer-friendly technicians who enjoy solving problems and wouldn’t mind a bit of adventure.  We’re a fast-growing, forward-thinking company that keeps the healthcare world running smoothly and we’re looking for someone who loves a good challenge, communicates like a pro, and can keep cool when a machine decides to be dramatic. 

Ready to put your tech skills to work?  Apply now!

What You’ll Do

• Jump into action to troubleshoot, resolve, or dispatch high-severity cases.
• Keep clear, detailed notes so the next person can follow your footsteps.
• Diagnose issues, create cases, and order parts with accuracy.
• Handle escalations like a seasoned pro.
• Travel about 25% of the time — install, configure, train, and support customers while getting out of town and seeing a bit more of the world (or at least the region!).
• Take incoming support calls before they hit the answering service.
• Follow established processes so everything runs smoother than a freshly oiled machine.
• Stay sharp on new products, changes, tools, and system troubleshooting.

Why You’ll Love Working Here

• Medical, dental, life,  — the full benefits package offered
• PTO + 10–12 paid holidays
• IRA with company match
• A growing, stable company where your ideas matter
• A job where you get to flex BOTH your customer service and technical muscles

What We’re Looking For

• High school diploma or GED
• Customer service experience preferred 
• Mechanical, electrical, or general technical skills required
• Experience with pharmaceutical automation a plus but not required
• Intermediate to advanced Microsoft Office skills

Schedule Details

• 8-hour shifts (typically 40+ hours), any day from 7am–7pm
• On-call rotations (including some holidays/weekends)
• Overtime available
• Travel approximately 25% of the time

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