Job Opening: Customer Service Representative/Intake Specialist
Description
Westaff is hiring a Customer Service Representative for a company located in Lafayette, LA
Pay: $16- $18/hr
Hours: Monday- Friday 8am- 5pm
Job Responsibilities:
- Learns and maintains knowledge of current patient database and billing system
- Has proper phone etiquette and represents company in a professional manner
- Obtains patient demographic and health insurance information; collects co-pay if appropriate
- Enters patient information into the computer system
- Verifies & records insurance benefits
- Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
- Able to read through and understand medical documentation effectively
- Interacts professionally with physicians, patients/family and Co-Workers
- Schedules set ups by physicians or physician’s office staff, per policy and procedure
- Answers telephone in a polite and professional manner. Communicates information to appropriate personnel
- Communicates appropriately and clearly to Manager, and other superiors
- Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit
- Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary’s activities reflect due consideration for the needs of the facility and staff
- Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice
- Manages and operates computer equipment safely and correctly
- Completes other duties, as assigned