Job Opening: IT Specialist Level 2
Description
WESTAFF is hiring an IT Specialist Level 2
for a company located in Lafayette, LA
Pay: $50-75K annually
Hours: Monday- Friday
8am- 5pm
Qualifications:
- Bachelor’s degree or minimum 4 years of experience in maintaining computer hardware/software
- Working in a customer-oriented service environment, including Computer imaging, Active Directory, Microsoft Office, Microsoft Exchange (Cloud), IT ticketing system, asset management, printer services, videoconferencing equipment and applications.
Responsibilities:
- Receive and handle incoming employee IT related issues, questions, or initiatives
- Set up, image, configure and maintain company desktops, laptops and mobile devices including conference room equipment.
- Assign company IT equipment and software based on position matrix
- Prioritize and provide support to executive leadership within the organization.
- Manage company iPad program (security, distribution, etc.)
- Help business operations utilize information systems to improve efficiency.
- Provide local and remote end-user support for all computer related applications.
- Configure, test and troubleshoot network connectivity for local and remote computers.
- Manage user account information and permissions (Active Directory / Exchange).
- Prioritize, respond to and update IT support tickets.
- Maintain, analyze, and repair hardware and software systems.
- Maintain and monitor IT inventory.
- Assist internal IT groups in support of the local IT infrastructure.
- Advocate, adhere to, and draft IT policies.
- Represent the local IT team and the business as the point of contact for IT projects.