Job Opening: Level 2 Help Desk Engineer

Level 2 Help Desk Engineer

Shreveport, LA

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Description

Shreveport, LA company hiring IT Help Desk Engineers paying $70K doe. This position goes directly onto the company’s payroll! Focuses on advanced troubleshooting, ticket management, system administration, and direct client support in a fast-paced MSP environment.

Key Responsibilities:

  • Troubleshoot hardware, software, and network issues
  • Configure and maintain systems, servers, and M365
  • Use RMM and PSA tools effectively

Requirements:

  • 3+ years in IT support/help desk roles
  • 1–2 years in a Managed Service Provider (MSP)
  • Strong knowledge of Windows/Mac OS, Microsoft 365, networking, hardware, virtualization, and security

Preferred:

  • Relevant IT certifications (e.g., CompTIA, Microsoft)
  • Experience with scripting or automation

Don’t wait to apply, will hire quickly!!

#westaffjobs

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