Job Opening: IT Cisco VoIP Administrator

IT Cisco VoIP Administrator

New Orleans, LA

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Description

IT Cisco VoIP Administrator – Hybrid Direct Hire

A growing IT Services team is looking for an experienced IT Cisco VOiP Administrator to join in a hybrid capacity. This role focuses on the ongoing configuration and support of a global Cisco Collaboration System, helping to provision and maintain the Cisco VoIP infrastructure. You’ll handle incidents, administer systems, and work closely with vendors to optimize performance and reliability.

Key Responsibilities

 

  • Manage telephony incidents and requests, ensuring timely resolution.

  • Provide break/fix support for production IT systems.

  • Communicate effectively with business users and IT team members to resolve issues.

  • Proactively reduce support calls through strategic improvements.

  • Administer, maintain, and provide second-level support for Cisco Collaboration Suite, including Jabber, Unity Connection, Attendant Console, Communications Manager, UCCE, icPortal, Verint, and Unimax.

  • Troubleshoot, administer, and procure mobile devices (phones, Mi-Fis, tablets, etc.).

  • Assist with telephony and communication infrastructure upgrades.

  • Recommend solutions to improve service efficiency and effectiveness.

  • Perform planned system changes and upgrades with minimal business impact, including after-hours or weekend work.

  • Collaborate with the procurement team, vendors, and contractors on solutions, contracts, licensing, and more.

  • Develop and maintain technical installation, configuration, and support documentation.

  • Participate in on-call rotation for after-hours system support.

  • Maintain effective communication with business users and team members.

  • Travel globally as needed.

 

Qualifications

 

  • B.S. in Computer Science, MIS, a related major, or relevant CompTIA certifications.

  • Minimum 2 years of experience in network and telephony administration, ideally with Cisco VoIP/telephony carrier management.

  • Strong organizational, analytical, and problem-solving skills.

  • Proficiency in Cisco Collaboration suite (CUCM, CUC, CER).

  • Ability to multi-task, prioritize, and work independently or within a team.

  • Excellent customer service and communication skills.

  • Strong organizational, documentation, and time management skills.

  • Ability to lift up to 50 pounds, use ladders, and handle hand tools.

  • Willingness to travel internationally up to 20%, including weekends and holidays.

  • Available for on-call, evening, and weekend work as needed.

 

Preferred Skills

 

  • Familiarity with UCCE, WFM/Verint, and VMware.

  • Understanding of networking and routing concepts.

 

Take the next step in your career! If you’re a detail-oriented IT professional ready to contribute to a dynamic team, apply today and be part of a forward-thinking organization in a hybrid capacity.

Apply Now

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