Branch No: 67998-6119
3 Computer Drive West, Suite 100
Albany, NY 12205
Phone: (518) 438-3010

Available Positions

5 positions available.

Customer Service Representatives

Albany NY

Base Pay: 14.25 - 15.00

Do you enjoy people, problem solving, and working in a fast paced environment? If so, this is an excellent opportunity to work for large company in...

Do you enjoy people, problem solving, and working in a fast paced environment?

If so, this is an excellent opportunity to work for large company in the Capital area.

JOB SUMMARY:

Member Services representatives address member/subscriber inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Majority of contact is via telephone, with some in-office contact and written correspondence/e-mail as needed. 

POSITION QUALIFICATIONS

Minimum Education:

Post high school education (Associates degree, college courses) considered with relevant work experience

High school diploma considered with call-center experience

Bachelor’s degree strongly preferred

Minimum Experience:   

Successful customer service experience and relevant office experience

Healthcare, health insurance experience preferred

Call Center experience preferred

 Required Skills:

  • Strong problem solving skills accompanied by effective written and verbal communication skills
  • Demonstrated excellent customer service skills including superior accountability and follow through
  • Demonstrated PC skills using Microsoft applications

Preferred Skills:

  • Excellent telephone/communication skills; prior call-center experience
  • Familiarity with healthcare benefits and/or medical terminology
  • Strong PC skills
  • Experience in positions where adherence to strict confidentiality is required.

Payrate: $14.25/hr - $15/hr depending on level of experience. 

 

 

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Production Packer

Scotia NY

Base Pay: 12.00 per HOUR

Westaff is seeking Production Packers for their client in Scotia! Positions start immediately!  Great temp to perm opportunities!   ...

Westaff is seeking Production Packers for their client in Scotia!

Positions start immediately!  Great temp to perm opportunities! 

 

Schedules:  

1st Shift:  Monday-Friday 6:00am-2:30pm

2nd Shift: Monday-Friday 2:00pm-10:30pm

3rd Shift: Sunday-Thursday 10:00pm-6:30am

 

Rate of Pay:  $12.00/hour

 

Job Duties:

  • Pack orders and prepare them to be shipped
  • Inspect items to ensure they are not damaged
  • Package product according to specifications and transport them as needed to bring them to shipping facilities

Job Requirements:

  • 1 year of warehouse experience
  • Ability to work in a fast paced environment
  • Ability to lift/and carry 50 lbs
  • Ability to stand for an 8 hour shift

Call/Text 518-438-3010 to schedule your interview today!

Apply Now More Info

Administrative Assistant

Troy NY

Base Pay: 13.00 per HOUR

Westaff is currently seeking an Administrative Assistant for their client in Troy! Great temporary position to work with a large and well-know...

Westaff is currently seeking an Administrative Assistant for their client in Troy!

Great temporary position to work with a large and well-known company!

Position starts ASAP!

 

Job Duties:

  • Clerical duties - faxing, scanning, emailing
  • Answering and transferring phone calls - high volume calls
  • Greeting guests as they enter the facility
  • Assisting director with scheduling and maintaining calendars
  • Maintains office supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations.
  • Handling audits and coordinating with other company employees

Requirements:

  • 2 years of Receptionist/Administrative Assistant experience required
  • Experience working in a call center required
  • Health care/medical background preferred but not required 
  • Proficient with MS Office
  • Data entry skills (will be tested)
  • Customer service skills over the phone
  • Ability to multi-task

 

Call/Text 518-438-3010 to schedule your interview!

Apply Now More Info

Claims Examiner

Schenectady NY

Base Pay: 14.25 per HOUR

Westaff is seeking Claims Examiners for their client in Schenectady! This is a great contract opportunity to work with large health insurance compa...

Westaff is seeking Claims Examiners for their client in Schenectady!

This is a great contract opportunity to work with large health insurance company in the Capital District!

 

Schedule:  Monday-Friday 8:00 AM-4:30 PM

Rate of Pay:  $14.00/hour

Job Duties:

  • Adjudicates claims with the aid of the Facets and Macess Systems
  • Reviews and ensures the accuracy of all provider, member and claim line information for all claims for which the examiner is responsible
  • Reviews and ensures the accuracy of all changes to claim line information based on information received from other departments and in accord with available benefit information
  • Responsible for the timely and accurate adjudication of claims that are suspended to other departments for benefit and/or authorization determination
  • Meets or exceeds department quality and work management standards for claims adjudication
  • Successfully completes a course of comprehensive formal training in all areas of benefits determination, system navigation, and policy
  • Suspends, investigates and resolves claim issues by coordinating with appropriate departments, based on criteria set by those departments
  • Handles inquiries regarding suspended claims from other departments and identifies trends in suspensions based on these inquiries and other feedback

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Picker Packer

Albany NY

Base Pay: 12.00 per HOUR

Westaff is seeking experienced Picker Packers in Albany!! Positions start immediately! Great temp to perm opportunity to work with a large company!...

Westaff is seeking experienced Picker Packers in Albany!!

Positions start immediately! Great temp to perm opportunity to work with a large company!

 

Shifts:  Monday-Friday 9:00am-6:00pm with 1 hour lunch break

Job Duties:

  • Pulling inventory from shelves
  • Use of automated headset device for picking of product
  • Preparing shipping materials
  • Preparing packages for shipment
  • Using computer to track inventory and obtain shipping labels
  • Finalizing shipment of products

Job Requirements:

  • Must have 1 year of previous Pick/Pack or Receiving experience
  • Basic math skills (will be tested)
  • Basic computer skills
  • Ability to lift 50 lbs if needed
  • Ability to stand for an 8-10 hour shift
  • Attention to detail

 Call/Text 518-438-3010 to schedule your interview today!

Apply Now More Info

Staff Bios

Paul Bordonaro General Manager - Metro Division
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Morgan R. Beach, MHRM Branch Manager
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  • Worked for Westaff from 2007 to 2010 and returned in October 2016
  • MS Human Resource Management Suny Stony Brook; BS in Psychology, Suny Empire State College
  • Member of SHRM, Capital Region Human Resource Association
Sean Macari Personnel Supervisor
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  • Started with the company June 2017
  • Coursework at Siena College in Political Science
David May Safety Consultant
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  • Member Fraternal Order of Eagles Jeffersonville, VT.  Past President
  • Fraternal order of Eagles Past State President
  • Captain, Air Force Auxiliary Civil Air Patrol
  • Disaster Assistance Team Lamoille County, American Red Cross