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Reception Desk Agent

Stowe, VT

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Description

Reception Desk Agent

Hours: Mon & Tues 10am-6pm

Pay: $18 per Hour

Location: Stowe

Duties:

  • Acquires knowledge of HOST and guest service functions

  • Ability to provide thorough, professional and accurate information to guests, employees, callers and day visitors.

  • Stays current of all resort activities, upcoming events and groups in-house and working knowledge of family history.

  • Be aware and alert of all guests and their needs- guests always come first.

  • Checks guest in and out ensuring satisfaction and resolving all billing and rooming issues.

  • Making reservations for guest activities through Peakpro software.

  • Maintain clean and presentable registration/workplace.

  • Maintain guest confidentiality.

  • Provide guest with all available or requested information at all times.

  • Handles guest complaints, suggestions or problems quickly, efficiently and courteously.

  • Post charges in guest folios in HOST as needed.

  • Inputs dinner reservations in Reserve reservation system

  • Handle current and previous guest folio questions, resolving to guest’s satisfaction promptly and efficiently.

  • Review daily activities/group spec sheets for current events.

  • Review daily TRACE report and coordinate deliveries or other requests.

  • Maintains availability awareness for walk-in sales opportunities.

  • Enforces all cash handling, check and credit card policies, as well as general hotel policy.

  • Maintain $400 cash bank.

  • Process payments through computer, shift4 and cash drawer.

  • Upholds hotels commitment to hospitality.

  • Acquires information from shift and passes on pertinent information to next shift agent.

  • Provide night auditor with complete and accurate shift work.

  • Assist in training of new staff.

  • Acts as liaison for other departments to ensure working relationships and communication.

  • Keeps abreast of new rates, packages, tour operators and perspective groups.

  • Reports work orders in HOTSOS completely and accurately. 

Job Requirements

Requirements:

  • Must be able to work weekends

  • Must be able to pass a background check

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