Reception Desk Agents

Stowe, VT

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Description

Reception Desk Agents

Hours 3pm-11pm Weekend availability

Location: Stowe

Acquires knowledge of HOST and guest service functions

Ability provide thorough, professional and accurate information to guests, employees, callers and day visitors.

Stays current of all resort activities, upcoming events and groups in-house and working knowledge of family history.

Be aware and alert of all guests and their needs- guests always come first.

Checks guest in and out ensuring satisfaction and resolving all billing and rooming issues.

Making reservations for guest activities through Peakpro software.

Maintain clean and presentable registration/workplace.

Maintain guest confidentiality.

Provide guest with all available or requested information at all times.

Handles guest complaints, suggestions or problems quickly, efficiently and courteously.

Post charges in guest folios in HOST as needed.

Inputs dinner reservations in Reserve reservation system

Handle current and previous guest folio questions, resolving to guest’s satisfaction promptly and efficiently.

Review daily activities/group spec sheets for current events.

Review daily TRACE report and coordinate deliveries or other requests.

Maintains availability awareness for walk-in sales opportunities.

Enforces all cash handling, check and credit card policies, as well as general hotel policy.

Maintain $400 cash bank.

Process payments through computer, shift4 and cash drawer.

Upholds hotels commitment to hospitality.

Acquires information from shift and passes on pertinent information to next shift agent.

Provide night auditor with complete and accurate shift work.

Assist in training of new staff.

Acts as liaison for other departments to ensure working relationships and communication.

Keeps abreast of new rates, packages, tour operators and perspective groups.

Reports work orders in HOTSOS completely and accurately.

Job Requirements

Requirements:

Must pass background check

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