Job Title: Customer Care Representative
Hours: 9-530pm Monday - Friday **** No weekends!!!!!!
Work location: Concord, NH
Customer Care Representatives are the face of our team. They are personal experts providing direct customer care whether taking a payment, issuing equipment, assisting
with questions on customer’s bill, have service issues or are looking to add digital cable, digital home phone or internet services. If you are a pro at building relationships, have a desire to keep up with the latest technology and gadgets, and like to work in a team environment, this career is for you.
? Handle complaints concerning billing or services rendered, referring complaints of service
failures to designated departments to seek resolution.
? Achieve proficiency in providing customer support for service complaints within a required time
? Answer questions regarding services and products; receive telephone calls from cable customers
to discuss billing questions and service concerns.
? Handle customer needs and promote cable services to existing and new customers with tact and
? Place new installation orders, service orders for disconnects and service changes generated
from the customer.
? Responsible for researching customer complaints and processing billing adjustments by
inputting credits or other adjustments into the computer records for customer accounts.
? Handles customer calls via phone or in person and receives orders for installation, turn on,
discontinuance, or change in service.
? Solicits sale of new or additional services.
Apply now for these exciting new Customer Care Representative openings with our dynamic new client in Concord, NH!!