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Customer Service Rep (with Mfg. exp)

North Branford, CT

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Description

Start the New Year off with a New Career!

Are you an experienced Customer Service Rep with Manufacturing experience? 

Westaff has an immediate opening for you in Branford, CT! 

Pay range: $23- $26/hr based on experience 

Hours: 8am- 4:30pm Monday- Friday 

The Customer Service / Tech Support Representative will provide exceptional customer service to our North American clients (US, Canada, and Puerto Rico). The Customer Service Representative will work in a fast-paced, casual work environment, coordinating with team members to process customer quotes, purchase orders, shipping paperwork, supply orders and provide technical product support.

Customer Service Responsibilities: 

  • Scheduling large upgrades on lines of pharmaceutical processing machinery
  • Prepare and process quotes in response to customer inquiries, process customer orders
  • Handling inquiries for spare parts, retrofit solutions, and for additional technical services
  • Day to day functions involve incoming and outgoing calls (customer inquiries and support requests), data entry and email correspondence

Qualifications

  • Demonstrated technical/mechanical aptitude is essential
  • Ability to understand technical/mechanical context, read schematics, blueprints, customer specifications, and engineering sketches is required
  • Experience with an ERP system
  • Expertise with PC, Microsoft Word, Excel, Outlook, Adobe (a must)
  • Must be a US citizen or a permanent resident
  • High School Graduate or GED with at least 3 years of experience in a technical customer service role in the manufacturing industry.

Apply today for consideration! 

Apply Now