Urgent Care Registration

Claremont, NH

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Description

Schedule: 8:00am – 4:00pm ROTATING WEEKENDING. (4 days on 3 days off a week)

 

Position Summary:
This position coordinates all aspects of patient registration & appointment scheduling processes.  Performs clerical duties related to registration, referrals, & other administrative needs related to the patient's care.  Effectively communicates with patients & families, also the office & clinical staff.

Essential Functions:

  • Complete registration functions related to scheduling appointments in the Urgent Care setting:  answer phones & direct patients as appropriate, update patient demographic, employment & insurance information in medical record & other systems.  

  • Support insurance verification functions, including verifying patient insurance information is accurate & up to date, collecting accurate co-payments, & assisting with pre-authorization & ABN processes as defined by Urgent Care and in support of the patient's clinical plan.
  • Gather patient medical records & information to ensure smooth & efficient patient appointments with the Urgent Care provider.

  • Coordinate patient care needs with other Urgent Care & hospital staff including timely entry and/or follow up of patient referrals to specialty care & other internal & external services.

  • Clerical needs; scanning documents into the medical record; faxing documents; retrieving, opening, & distributing mail; assuring medical record releases are signed, scanned & completed.

 Qualifications:

  • High school diploma or equivalent
  • Minimum of one-year medical office experience along with Medical Terminology.
  • Pleasant demeanor & strong customer service skills, effective written & verbal communication skills.
  • High integrity, able to follow written procedures and verbal instructions.
  • Self-motivated learner who takes initiative to learn complex processes
  • Professional manner and appearance with understanding of appropriate workplace behavior.
  • Ability to keep all patient interactions confidential as possible
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