Customer Service Representative

West Springfield, MA

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Westaff has an amazing opportunity for a manufacturer in West Springfield MA for a Customer Service Rep! If you love working with a close-knit family style team, this position would be a great fit for you!

1st shift

Pay Rate: Dependent on experience 

Customer Service Representative Job Description:

  • Review the MRP system to ensure customer order due dates are in line with required delivery dates
  • Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
  • Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
  • Communicate with customers on any additional blue prints, drawings, or other items needed for processing
  • Coordinate with production on obtaining ECD's for orders
  • Develop daily reports on orders and communicate with production

Customer Service Representative Qualifications:

  • Ability to accept responsibility and account for his/her actions. 
  • Ability to actively attend to, convey, and understand the comments and questions of others.
  • Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

Customer Service Rep Requirements:

  • Education: High School Graduate or General Education Degree (GED)
  • Required Experience: 2 plus years of experience in manufacturing


  • Weekly Pay
  • Health, Dental, Vision, and Retirement Savings Plan
  • Free online skill building courses

*Members of the Military and Veterans are encouraged to apply*


Apply Now