Customer Service Rep

Covington, LA

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Seeking a Customer Service Representative that will support patients by providing exceptional quality service through effective verbal and written communication. Full Time/Potential to become permanent placement.

                                Full Time /Mon-Friday //$16HR 

  • Provides an elevated level of service that demonstrates a passion for excellence
  • Addresses customer inquiries accurately and efficiently
  • Identifies patient’s needs quickly and accurately, while documenting issues and resolutions in a common database
  • Achieves daily inbound and outbound call requirement based on daily expectations
  • Establishes rapport and builds trust while assisting patients, physicians and internal departments
  • Uses services and available resources to meet customer’s needs
  • Escalates issues as necessary



Job Requirements

  • 3+ years of call center experience preferred, preferably in service/sales oriented environment
  • Evident work ethic; ability to prioritize tasks, meet deadlines and work independently in a fast paced environment; able to work under pressure and effectively manage stress
  • Excellent organizational, time management, and problem-solving skills
  • Excellent written, verbal and interpersonal communication skills
  • Proficient with Microsoft Office Suite (Word, basic Excel, intermediate to advanced Power Point, and intermediate Outlook)
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