Seeking a Customer Service Representative that will support patients by providing exceptional quality service through effective verbal and written communication. Full Time/Potential to become permanent placement.
- Provides an elevated level of service that demonstrates a passion for excellence
- Addresses customer inquiries accurately and efficiently
- Identifies patient’s needs quickly and accurately, while documenting issues and resolutions in a common database
- Achieves daily inbound and outbound call requirement based on daily expectations
- Establishes rapport and builds trust while assisting patients, physicians and internal departments
- Uses services and available resources to meet customer’s needs
- Escalates issues as necessary