Westaff Is Seeking Administrative Support To Assist in Audit Processing For A Reputable Insurance Company in Cheshire!
Assist in daily operations of the Audit Processing Department in accordance with departmental and company guidelines and standards as well as provide various routine office administrative tasks.
Pay Rate: $15/hour, Temp to Perm
Hours: 8:00AM-4:45PM Monday-Thursday, 8:00AM-4:00PM Friday
We are in need of a professional Administrative Assistant that can work in an energetic and fast paced office and that will:
- Process audits following customer requirements
- Acquire and implement a working knowledge of customer requirements
- Adhere to company security protocols
- Understand and adhere to processing deadlines
- Handle inbound and outbound company emails, faxes and calls
- Provide timely responses to customer email and phone inquiries
- Acknowledge and facilitate resolution of customer complaints
- Active participation in team meetings, providing feedback and collaboration with staff
- Properly document & keep record of call, progress and updates
- Learn the company's audit purpose and processes
The ideal Administrative Assistant will have the following qualifications:
- Excellent written and verbal communication skills
- Work efficiently under high-volume, high-pressure situations.
- Proficient or a working knowledge in Windows, Office 365, Outlook, Adobe, Microsoft Word and Excel.
- Familiarity navigating and using web-based platforms
- Prior customer support role experience
- Adaptable and positive with continuous change in procedures
- Positive, empathetic and professional interaction with customers
- Ability to handle high call volume (both inbound and outbound)
- Ability to work independently and with a team
- Capability to prioritize and manage workflow
- Easily learn new concepts
- Coachable and open to critique
- Bilingual preferred, not required
Why Choose Westaff?
- Weekly pay!
- Health, Vision and Dental Insurance
- Retirement Savings Plan
Candidates with prior customer support experience are strongly encouraged to apply. Apply TODAY for IMMEDIATE consideration!