CONSUMER COLLECTION SERVICES REPRESENTATIVE
Seeking Collection Services Representative's for a large firm, located in Metairie. The goal is to achieve client, firm, and assigned collector goals while providing a positive consumer experience and maintaining client/firm work standards with a strict adherence to the Firm's mission.
- Providing a positive consumer experience at all times by becoming an extension of our client’s brand
- Making 125 to 150 outbound calls weekly
- Answering inbound calls and working files regardless of assigned queue (where client’s permit)
- Resolving consumer issues and complaints in a friendly and timely manner
- Negotiate payment arrangements
- Listen and respond to consumer’s needs and concerns
- Keeping track and reporting of individual urgencies and promises
- Contributing to team efforts by meeting goals and expectations. These will be outlined by the Consumer Services Supervisor.
- Weekly Pay
- Permanent Opportunity
- Free Online Skill Building Courses
- Medical, Dental, Vision & 401k