Consumer Collections Services Rep

Metairie, LA

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Description

               CONSUMER COLLECTION SERVICES REPRESENTATIVE

Seeking Collection Services Representative's for a large firm, located in Metairie. The goal is to achieve client, firm, and assigned collector goals while providing a positive consumer experience and maintaining client/firm work standards with a strict adherence to the Firm's mission.

  • Providing a positive consumer experience at all times by becoming an extension of our client’s brand
  • Making 125 to 150 outbound calls weekly
  • Answering inbound calls and working files regardless of assigned queue (where client’s permit)
  • Resolving consumer issues and complaints in a friendly and timely manner
  • Negotiate payment arrangements
  • Listen and respond to consumer’s needs and concerns
  • Keeping track and reporting of individual urgencies and promises
  • Contributing to team efforts by meeting goals and expectations.  These will be outlined by the Consumer Services Supervisor.

Benefits:

  • Weekly Pay
  • Permanent Opportunity
  • Free Online Skill Building Courses
  • Medical, Dental, Vision & 401k

 

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Job Requirements

  • Works well in a team environment
  • Past experience working in a collections atmosphere 
  • Self-motivator with a positive attitude
  • Proactive
  • Adhere to firm objectives
  • Organized
  • Strong written and verbal communication
  • Multi-tasker
  • Sense of urgency

 

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