Customer Service

Wallingford, CT

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Description

Join our Customer Service team
(Technical or HVAC background a plus!)

This position is remote until July 2021, then will go back to being Onsite in Wallingford, CT.

Competitive pay rate of $18/hour
Temp to Perm, 8-5. Monday through Friday.

Our Customer Service Reps are responsible for:

Answer a high volume of phone calls in a customer service/call center environment.
Assist with light Technical support and technical inquiries - HVAC or mechanical knowledge a plus.
Handling Customer inquiries on delivery status
Making balance due collection calls and responding to inquiries regarding same
Data entry of customer information, forwarding info via email to defined departments, depending on type of inquiry
You will diffuse highly escalated situations.

Requirements for this Customer Service job include:

3-5 years experience in a high volume, Call Center/Customer Service position.
Experience with diffusing highly escalated situations.
Excellent verbal communication skills and the ability to remain calm when speaking with an unhappy customer.
Basic MS office and data entry skills, as well as strong written communication skills for email correspondence.
Professionalism, politeness, patience and a calm demeanor.
High School Diploma required.

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