Do you have Collections experience, and excellent Customer Service skills?
Westaff is seeking a Collections Rep to handle residential and commercial
activities and transactions
Will train individuals with exemplary Customer service experience.
$16-$18/hour depending on experience
The Collections Representative will:
Reviews Accounts Receivable report for past due amounts
Use their customer service experience to interact in a friendly, but assertive, nature
Contact tenants to collect on past due amounts, while being courteous and respectful.
Maintains all pertinent documentation in regards to Collections activity
Ensures compliance with Lease Agreements
Drafts documentation as needed
Utilize Word, Excel and Outlook on a daily basis
Employs a high level of quality analysis when reviewing tenants’ receivables
Maintain integrity and represent company as a highly professional organization.
Protect the company by adhering to all rules and regulations as mandated.
Communicates with various regions to ascertain events that may or may not have transpired in an attempt to collect, reconcile and/or to ensure that there is no pending legal action in motion against the debtor.
Experience required for the Collection Representative:
Strongly prefer someone with Collections experience (3+) years, but will train someone with strong customer service and negotiation skills
Must have excellent written and verbal communication skills
Must have working knowledge of Word, Excel and Outlook
Must have excellent numerical acumen
Must have accurate typing of 50-60wpm
Must be organized, professional, and personable