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Call Center Reps

BATON ROUGE, LA

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Description

Westaff is now hiring for professional Call Center Reps! These are temporary positions beginning March 1, 2021 - July 2021 with a possible extension. Must be available full time. These are in-office positions, remote positions are not available. 

Job details and requirements: 

  • Assists with citizens inquiries and escalations. 
  • Assists in providing daily direction and communication to citizens regarding the program.
  • Resolves customer issues, escalations, and items flagged for follow up
  • Review applicant documentation for completeness and accuracy
  • Other duties as assigned or warranted
  • High School Diploma
  • 2+ years' experience working in a call-center environment
  • Outstanding verbal communication skills (good phone etiquette)
  • Detail oriented, ability to multi-task, highly organized
  • Strong data entry and computer skills
  • Must be flexible and can adjust to other duties of the CSR based on business needs
  • Prior experience working on FEMA, or other disaster relief type projects
  • Fluent in Spanish or French helpful 
Apply Now