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Call Center Operations, 1st Shift, East Montpelier

East Montpelier, VT

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Description

Do you have strong customer service experience, comfortable talking on the phone and with computers?  

 

Job Requirements

Hours: Rotating 8 hour shifts – 8:30am to 5pm - Must be able to work weekends.

Rate of Pay: $15.00 per hour

Education, Training and Experience

• High school diploma or equivalent training and experience.

Knowledge, Skills and Abilities
• Knowledge of tracking software
• Technical customer service skills
• Strong analytic skills
• Ability to learn client's software and hardware applications as applied to the Call Center Operator position
• Ability to work in a team environment
• Ability to troubleshoot
• Ability to explain technical information to a non-technical client
• Strong verbal and written communication skills

Duties and Responsibilities
-Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
-Manage inbound phone calls from Lottery retailers
-Effectively troubleshoot equipment and related issues or problems in response
to inbound retailer calls, inquiries, or questions
-Dispatch technicians as appropriate for on-site repairs
-Ability to work a rotating weekend shift

Pre-employment screenings required

Members of the Military and Veterans are encouraged to apply.

Location: Located in East Montpelier less than 10 minutes from the Barre Westaff Branch.

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