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Service Dispatcher

WILLISTON, VT

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Description

Westaff is currently searching for a Service Dispatcher for one of the largest independent building systems integrators in New England. This position supports the daily dispatch of service technicians, handles all service calls to ensure they are routed to appropriate staff as well as works with other office staff to affect timely billing. 

Pay: $17-$20

Shift: M-F 8am-4:30pm

Duration: Temp to hire

Location: Williston

Responsibilities of a Service Dispatcher:

Scheduling:

  • Follow service call handling process; enter all calls on a daily basis.
  • maintaining a 3 to 4 week look “ahead” schedule 
  • Keep customers informed of current and any changes to the customer schedule 
  • Ensure materials for all confirmed services that all required materials are in the possession of the technician or customer. 
  • Make sure to obtain customer credit card information when needed
  • Ensure that service agreements are complete 1 month prior to their expiration date.
  • Schedule all T&M work.

Service Contracts:

  • Create Preventive Maintenance tickets.
  • Provide support to customers who have questions regarding their PM contracts.

Customer Relations

  • Make follow-up calls to customers after the service has been performed to get a sense of workmanship and satisfactions
  • Maintain log of customer surveys

Benefits while working with Westaff: 

  • Weekly pay
  • Free online skill building training 
  • Refer a friend bonus (call for additional info) 
  • Mobile phone discount with Verizon and AT&T plans
  • Medical, dental, vision, term life & short term disability (for qualifying associates)

Members of the Military and Veterans Encouraged to Apply!

 

Job Requirements

  • 2-year college degree plus 2 years’ related experience and/or training; or equivalent combination of education and experience.
  • Excellent telephone and customer service skills, organizational and multi-tasking skills.
  • Industry experience preferred.
  • Must have high competency with Excel
  • Great computer skills, including use of email, word processing and spreadsheet applications.
  • General office knowledge involving filing, data entry, and operating multi-line phone system.
  • Must be professional, self-directed and flexible. Strong organizational, written and oral communication skills.
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