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Technical Support Specialist

Hialeah, FL

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Description

CAME Americas Automation is a Miami based Italian company, a leader in the design and manufacturing of top grade electromechanical remote access systems and is looking to hire a Technical Support Specialist who will provide in person, by phone, or email technical expertise and develop solutions during the commissioning phase and pre-existing installations of products.

 

Pay: 35K-40K/ Year

Schedule: Monday-Friday 8:00 AM- 5:00 PM

 

Responsibilities:

  • Providing Technical Support to customers and end users
  • Working closely with sales staff to resolve customer problems, included but not limited to troubleshooting over the phone, e-mail and providing onsite support and solutions in a timely manner.
  • Develop and conduct customer and personnel training programs, either at the customer's facility or at the CAME office.
  • Make recommendations for product updates and new products
  • Work with engineering staff on adapting existing products for US and Latin America markets.

 

Requirements: 

 

  • Technical Degree in electronics or electromechanical field or equivalent training, Bachelors degree a plus.
  • Minimum of 1 year experience on the installation, service, and maintenance of electro mechanical products, preferably in Access Automation systems, such as gate operators and turnstiles.
  • Bi-lingual in Spanish and English
  • PC Proficient in Microsoft Office applications
  • Strong troubleshooting and problem solving skills.
  • Strong Customer Service skills
  • Organized
  • Strong communication and interpersonal skills
  • Document actions by completing forms, reports, logs and records

Westaff Benefits:

  • Health, Dental, and Vision insurance.
  • Referral Bonus program.
  • Free Online Courses through Penn Foster University.
  • IRA - Retirement Savings Program

 

 

 

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