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Patient Service Rep

WInooski, VT

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Westaff is seeking a motivated and energetic Patient Service Representative to join a growing team. This full-time position is an ideal opportunity to gain valuable real-world experience at one of Vermont’s leading physical therapy offices. 

Hours: 7am - 4pm Mon-Fri

Duration: Temp to hire

Pay: $18 

Job description:

  • Acting as a customer service representative for inquiring patients, prospects and partners
  • Check in patients, verify and update all demographic information in computer and/or medical record and collection of co-payments resulting in proper cash reconciliation
  • Verify patient insurance and referrals available
  • Check out patients, scheduling necessary appointments according to established protocol.
  • Maintain appointment computer scheduling in accordance with office scheduling policies.
  • Answer telephone, screen calls, take messages and provide information in accordance with established protocol.
  • Be knowledgeable and follow all HIPAA Regulations.

Benefits while working with Westaff: 

  • Weekly pay
  • Free online skill building training 
  • Refer a friend bonus (call for additional info) 
  • Mobile phone discount with Verizon and AT&T plans
  • Medical, dental, vision, term life & short term disability (for qualifying associates)

Members of the Military and Veterans Encouraged to Apply!


Job Requirements

  • Five years of administrative experience
  • Associates degree or higher preferred
  • Organizational skills and attention to detail
  • Initiative taker who can work independently in a fast-paced, changing environment
  • Knowledge of medical office procedures, policies, practices and medical terminology
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