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Customer Care Sales Associate

LAFAYETTE, LA

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Description

Westaff is hiring Inbound Customer Care Sales Associates for a company located in Lafayette, La.

Training will be Monday through Friday 9am to 4pm (paid and 32-hour week)

Set schedule after training is completed is Monday through Friday 12:30pm to 7pm (40-hour work week)

Pay: $14.00/hour

Responsibilities

  • Support and provide service via phone, email, web, chat, and faxes.
  • Obtain customer information and update.
  • Proficient in order entry skills, recording customer information, and placing orders.
  • Offer suggestions and solutions for out of stock items as well as cross sell and upsell.
  • Verify customer account, nature of account, buyer, location, method of shipment and product ordered.
  • Provide solutions and have the capability to problem solve on demand.
  • Excellent written, listening, and verbal communication skills.
  • Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
  • Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand

Qualifications

  • Basic math skills.
  • Follow instructions both verbal and written
  • Maintain composure and handle high stress situations
  • Phone and email etiquette
  • High school diploma or equivalent
  • Previous sales experience is preferred but not required
  • Bilingual HUGE plus!

Members of the Military and Veterans encouraged to apply!

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