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Customer Service Rep

Wytheville, VA

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Description

• Manage and prioritize multiple concerns simultaneously. • Provide appropriate and correct information to technicians and customers requests • Provide timely feedback to company management regarding challenges or technician/customer concerns. • Listen, document, and help resolve conflicts with technicians and customers. • Document the patterns and queries that may indicate a larger problem with the product /service that needs to be resolved. • Assist field management with scheduling an dispatch • Must be willing to perform a variety of tasks as needed, versatility required

Job Requirements

  • Previous customer service experience (1 years or more)
  • Strong computer experience, including email and spreadsheet experience
  • Strong communications skills needed in order to serve customers via email and phone
  • Knowledge and expertise in G-Suite products preferred (Drive, Sheets, Forms, etc)
  • Experience with SalesForce suite is a plus
  • Problem-solving skills, and the ability to think under pressure.
  • Commitment to continual education about the company and services.
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