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IT Technical Support Level 1

Pompano Beach, FL

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Description

Westaff is hiring a Level 1 IT Technical Support for a Manufacturing plant in Pompano Beach. Company manufacturers Body defense products (shields, bullet proof vests, etc.)

Shift: Monday to Friday 8:00am to 6:30pm

Pay: $15.00 per hour

 

Essential Duties and Accountabilities

Technical Support Level 1


  • Configures, installs and troubleshoots PC systems and peripherals.
  • Provides helpdesk and technical support for customers online, via email and over the phone.
  • Provides training, repairs and preventative maintenance.
  • Maintains a high degree of end user support ensuring equipment, software, communications and training is sufficient for all end user needs.
  • Configures and tests customer purchased equipment before shipment.
  • Creates and manages tickets on the helpdesk system.
  • Assists the Systems and Network Manager with network and communication projects.
  • Develops strong understanding of company products sold, equipment, requirements and objectives to ensure customers are
  • provided with high quality support and satisfaction.
  • Adheres to internal procedures and suggests improvements if needed.
  • Provides weekend/afterhours emergency coverage when needed and scheduled.
  • Maintains and projects professionalism when speaking/interacting with customers.
  • Responsible for working according to the company’s safety and quality standards.
  • Maintains a safe and clean work area.
  • Performs other related duties as required and assigned.
  • Maintains hardware and software inventory.
  • Maintains help desk application to develop support activity database.
  • Develops strong understanding of company operations, requirements and objectives to ensure all IT operations support the corporate objectives.
  • Trains and assist IT support specialists. Receives and resolves help desk tickets that Technical Support Level 1 employees cannot resolve.
  • Adheres to internal IT Procedures and suggests improvements if needed.

 

Qualifications

Technical Support Level 1

  • Bachelors of Science in Information Technology (BS) or its equivalent formal training.
  • Minimum three (3) years years in the Information Technology (IT) industry.
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