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Customer Service Rep

Miami, FL

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Description

Telecommunication company is looking for a Customer Service rep to handle

Must have previous Customer Service/Call Center/Account Sales exp:

Responsible front-line customer sales & support. Our Customer Service department is responsible for all written and verbal correspondence with customers regarding information about products and services including quote & purchase requests, order maintenance and product specifications

Hours: 8-5

Pay $ 14.00 per hour

Location: Miami Gardens

Experience needed:

• Maintain a high level of knowledge regarding products and their applications
• Answer customer questions on pricing, availability of products, and any shipping or service issues related to placed orders
• Able to use relevant computer system applications (which may include MS Office suite, databases, etc) at a basic level
• Ability to engage customers, foster business relationships & establish new accounts
• Experience with multi-tasking and prioritization in a fast-paced environment
• Manage inbound/outbound calls and emails while displaying strong organizational and time management skills
• Must have excellent verbal and written communications skills
• As we are a growing company, must be able to adjust readily to change and adapt as needed
• Build solid, effective working relationships with others
• Maintain confidentiality of sensitive information
• Meet attendance and punctuality standards
• Must possess basic data entry and administration skills with strong attention to detail
• Additional duties as assigned


Benefits:


• Competitive salary, commission and bonus plan.
• Paid vacation & personal days
• Company sponsored 401(k) plan.
• Company subsidized health insurance.
• Opportunity for career growth

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